Refund policy

Return Policy

At Shivyaa, we want you to love every piece you receive. If you're not completely satisfied with your purchase, you may return eligible items within 7 days of delivery.

Eligibility for Returns

To qualify for a return:

The return request must be raised within 7 days of delivery.
The item must be unused, unworn, and in its original condition.
All original packaging, tags, and accessories must be included.
The item must not show signs of wear, damage, or alteration.
A valid order number or proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

Nose Pins (For hygiene purposes)
Customized or personalized products
Gift cards
Items purchased during clearance, sale, or promotional events

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

Upon verification, we will arrange a return and process a full refund.