Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Shivyaa. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

We strive to display our products as accurately as possible. However, actual product colors may vary slightly due to screen settings, lighting, and photography.

All prices displayed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

We reserve the right to modify or discontinue any product without notice.

3. Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order due to:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Incomplete customer information

In the event of cancellation after payment, the amount paid will be refunded to the original payment method.

4. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary depending on location, courier services, weather conditions, or unforeseen circumstances.

Shivyaa shall not be held responsible for delays caused by third-party logistics partners.

5. Returns & Refunds

Shivyaa offers returns in accordance with our Return Policy.

Products must be returned unused and in their original packaging.
Return requests must be raised within the specified return window.
Refunds will be processed after successful inspection of the returned product.

Please refer to our Return Policy for complete details.

6. Product Care

Our jewellery is designed with care and should be handled appropriately.

To maintain product quality:

Avoid contact with water, perfumes, and chemicals.
Store jewellery in a dry place.
Handle delicate pieces carefully.

Damage caused by improper use or mishandling is not covered under our policies.

7. Intellectual Property

All content on this website, including images, logos, product descriptions, graphics, designs, and text, is the property of Shivyaa and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Interfere with the website's security or functionality.
Attempt unauthorized access to any part of the website.

9. Limitation of Liability

To the maximum extent permitted by law, Shivyaa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our liability shall not exceed the amount paid for the product purchased.